Customer EXperience (CEX) is hot! But nowadays it gets harder and harder for companies to be distinctive. This book contains a broad collection of cases that show how front-runners world-wide have optimized their customer experience. Customer EXperience (CEX) is hot! Nowadays is more and more difficult for companies to be distinctive through the products they offer. So it is key to stand out by se ...Whole Description
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Thousands of verified reviews
Thousands of satisfied customers every day.
We stand behind the condition of our books. Just check out our reviews on
Heureka.cz
– we’re new to the EU market, but we already have thousands of positive reviews in the Czech Republic.
If the book doesn’t meet your expectations, you can of course return it within 14 days without giving a reason.
Customer EXperience (CEX) is hot! But nowadays it gets harder and harder for companies to be distinctive. This book contains a broad collection of cases that show how front-runners world-wide have optimized their customer experience. Customer EXperience (CEX) is hot! Nowadays is more and more difficult for companies to be distinctive through the products they offer. So it is key to stand out by services offered in addition to these products. A focus on the customer experience is needed. A lot of companies realize this, but only few manage to be successful. They understand the theory and the process to get there, but what they lack are concrete tools to bring the theory into practice. ‘CEX SELLS’ is the inspiration book for companies that want to deliver distinctive customer experiences in order to achieve their business objectives. Beate van Dongen Crombags and Deborah Wietzes discuss the various ingredients needed to deliver perfect customer experiences. They include ingredients to define and design the optimal experience, but they also describe what is needed in the organization to be able to deliver and manage that desired experience. They show how front-runners worldwide have optimized their customer experience, and what other companies can learn from that. A book that will definitely inspire you to improve your own organization's customer experience! Sdílet 0
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About Restorio.eu
We give things a new story. We sell and buy books, Lego sets, board games and PC games. In the beginning, it was the wish of two enthusiasts to improve the functioning of second-hand bookstores and be beneficial to the world. Today, we create a huge community of conscious people who are looking for a sustainable shopping choice from a financial and environmental perspective. And with them, with you, we write new stories of things that would otherwise remain forgotten. We will send you the money for everything you sell to us immediately. With us, you don't wait for the books to sell. We will do what we say. We believe that even the smallest details are of great importance, so we think through every aspect of our business, from the way we buy books, through packaging materials to communication with each of you. We have designed our Restocks loyalty program of shopping credits to reward you for every support you give.
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